German Customer Support and Operations Leader

Our candidate served as a Support Team Lead, adeptly overseeing a team of 12-15 members, enhancing performance through strategic KPI tracking, improving engagement scores, and streamlining hiring processes. In a prior role as a Support Shift Lead, they demonstrated proficiency in real-time adjustments, team guidance, KPI monitoring, and technical support. As a Support Associate, our candidate provided top-notch assistance to B2B and B2C customers, achieving a 95% CSAT and fostering lasting customer relationships.