Support representative – Slovak/Serbian

Join our dynamic team at Cross Border Talents as a Support Representative for Croatian Speakers. We are looking for enthusiastic individuals who are eager to provide exceptional customer support while working with a renowned company. This role offers a unique opportunity to engage with customers, assist them with their queries, and contribute to a positive service experience.

Your Responsibilities:

• Respond to inbound customer inquiries in Croatian through various communication channels.
• Provide accurate and timely information to customers regarding products and services.
• Resolve customer issues and complaints effectively, ensuring customer satisfaction.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with other team members to enhance the overall customer experience.

Requirements:

• Fluency in Slovak/Serbian (C1/C2 level or native speaker);
• Good command of English (B2 level);
• Previous experience in customer service or support roles is a plus;
• Strong communication and interpersonal skills;
• Ability to troubleshoot and resolve issues effectively;
• Basic computer skills and familiarity with customer service software;
• Willingness to work flexible hours, including shifts.

Competitive salary package, reflecting your expertise and contributions.

• Meal tickets
• Private medical subscription
• Reimbursement for public transportation subscription
• Permanent contract with the potential for advancement, providing stability and security.
• Performance and Signing bonus
• Exciting career growth opportunities within a globally renowned organization.
• Engaging projects with leading global brands, offering diverse and rewarding experiences.
• Supportive and collaborative work culture, fostering both personal and professional development.