Polish & Czech Speaking Service Coordinator

Are you a skilled communicator with a passion for delivering excellent customer service? Do you speak fluent Polish and Czech? If you’re looking for a flexible, hybrid role in a fast-paced and international environment, this could be the perfect opportunity for you! We are currently recruiting a Service Coordinator for our office in Ghent, Belgium to support our growing operations.

About Us:

We are a renowned company in the automotive industry, providing high-quality solutions and exceptional customer support across Europe. Our Ghent office plays a central role in managing customer relations and service coordination, particularly for Polish- and Czech-speaking markets. As our business continues to grow, we are expanding our team and looking for passionate individuals to ensure we maintain our high standards of service.

Position Overview:

As a Service Coordinator, you will act as the main point of contact between our customers, service teams, and dealerships. You will manage inquiries and service requests from Polish- and Czech-speaking customers, ensuring smooth coordination of repair and maintenance schedules. Your role will involve excellent communication, organizational skills, and a commitment to customer satisfaction.

This is a hybrid position, allowing you to work 2 days in the office in Ghent and 3 days remotely, giving you both flexibility and the opportunity to collaborate closely with the team.

Key Responsibilities:

• Be the first point of contact for Polish- and Czech-speaking customers, addressing inquiries, booking service appointments, and handling any issues or complaints.
• Coordinate repair and maintenance schedules with dealerships and service providers.
• Maintain clear and consistent communication between customers, service teams, and other departments.
• Monitor and track the progress of service requests, ensuring timely resolution and follow-ups with customers.
• Follow up on customer satisfaction after services are completed and address any further issues that may arise.
• Escalate unresolved or complex service issues to the relevant teams.