German Sales Team Leader/ Supervisor – Valencia, Spain

• As a Supervisor on our team, you will:
• – Monitor and report team performance
• – Give agents feedback on their individual and motivate team members
• – Keep track of each agent’s training
• – Participate in the recruitment process close to HR Department
• – Organize and optimize shifts
• – Make sure processes and procedures are up to date and adhered to take overflow calls / tickets.
• – Take incoming customer calls (via telephone, email, voicemail, pager, or other automated alerts), log call details onto call management systems and provide response and resolution within SLA.
• – Guide on selling techniques for complex outbound driven sales
• – Maintain knowledge and expertise associated with applications specific to individual customers

— Are bilingual or proficient in German plus advanced level of English

– Are talented to grasp a situation with many stakeholders and team members

– Have excellent communication skills

– Have previous experience

– Can implement and manage change

– Have a high customer care orientation

– Poses project management skills

– Are able to develop personal and professional skills

– Have IT knowledge and skills

– Have business knowledge and are commercially driven

– Have working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration

– Have fun facing challenges and overcoming unbeatable obstacles

Full-time contract, 39 hours/week: Monday to Friday 8:30-17:30

Friends hunting (referral) bonus

Great office location in Barcelona

Full paid training about the company and the project you will be working on

Career development program and specialized courses

Opportunities for a career abroad through the International Mobility Program