German & Lithuanian Speaking Service Coordinator

Are you a driven professional with excellent communication skills and a passion for customer service? Are you fluent in German and Lithuanian? If you’re looking for a dynamic role with the flexibility to work both remotely and in the office, this opportunity is perfect for you! We are seeking a Service Coordinator to join our team in Ghent, Belgium, where you’ll play a key role in maintaining our high standards of service.

About Us:

We are a leading company in the automotive sector, well-known for delivering cutting-edge solutions and exceptional customer support. Our office in Ghent acts as a vital operations center, managing service coordination for European markets, including Germany and Lithuania. As part of our expanding operations, we are looking for talented individuals to help us continue offering top-tier service to our customers.

Position Overview:

As a Service Coordinator, you will serve as the primary contact for customers, service teams, and dealerships in German- and Lithuanian-speaking regions. Your role will be to manage service requests, ensure seamless communication, and coordinate repair and maintenance appointments. You will be instrumental in ensuring that our clients have a smooth and hassle-free experience.

This is a hybrid role, allowing you the flexibility of working 2 days in the office in Ghent and 3 days remotely, providing an ideal balance between teamwork and autonomy.

Key Responsibilities:

• Serve as the main point of contact for German- and Lithuanian-speaking customers, responding to service inquiries, scheduling maintenance, and handling complaints.
• Coordinate service appointments and repairs, liaising between customers and dealerships.
• Ensure timely communication between all stakeholders, including customers, technical teams, and service departments.
• Track and manage the status of service requests, ensuring timely resolution and maintaining customer satisfaction.
• Follow up with customers to ensure they are satisfied with the services provided.