German Content Moderator for Social Media

This is a very well-known social media that is requiring moderator to their content.

Tasks:

• Reviewing Online Videos/Content/Complaints/Legal Notices received from the end customer on any incorrect decisions taken related to their copyright work/material
• Reviewing/updating contents on a popular social media platform
• Audit of content received and sharing for Social Media Upload
• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
• Maintain broad knowledge of client products and/or services
• Strict adherence to the accuracy guidelines as laid down by the client
• Ensuring to protect the data of the customer and compliance process is followed

C1 or higher in German

B2 in English

Associate degree in related field with 6 months to one year of relevant experience preferred

Strong customer service orientation skills

Strong computer navigation skills and PC Knowledge

Ability to effectively communicate, both written and verbally

Dependable with strong attention to detail

Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly

Tolerance for repetitive work in a fast-paced, high production work environment

Ability to work as a team member, as well as independently

Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner

Willingness to work a flexible schedule

Relocation package

Competitive salaries

Meal allowance

Opportunity to grow your career

Big multinational company, with a friendly international team