German and Czech Speaking Service Coordinator

We are a leading company in the automobile industry, known for delivering high-quality service and innovative solutions. Our Ghent office plays a pivotal role in managing service operations across Europe, particularly focusing on customer relations in German- and Czech-speaking markets. As we continue to expand, we are looking for driven individuals to help us maintain our high standards of customer care and service excellence.

Job Overview:

As a Service Coordinator, you will be the vital link between our customers, dealerships, and service teams. Your primary responsibility is to manage customer service inquiries and requests from German- and Czech-speaking markets. You will coordinate services, resolve issues, and ensure that every interaction reflects our commitment to outstanding service.

This is a hybrid position, offering the benefit of 2 days in the office in Ghent and 3 days working remotely, providing you with the flexibility to balance professional and personal life while still fostering team collaboration and in-office support.

Key Responsibilities:

• Serve as the primary point of contact for customers from German- and Czech-speaking regions, handling service inquiries, requests, and complaints professionally and efficiently.
• Coordinate service appointments, repairs, and maintenance schedules between customers and dealerships.
• Ensure smooth and timely communication between customers, technical teams, and service departments.
• Manage and track the service workflow, ensuring all requests are logged, updated, and completed within the set timelines.
• Proactively follow up with customers to confirm satisfaction with the services provided.
• Resolve customer concerns by coordinating with internal teams and escalating issues when necessary.
• Provide customers with regular updates on the status of their service requests.
• Maintain accurate records of customer interactions, services performed, and follow-up actions in our CRM system.
• Contribute to process improvements by providing feedback from customer interactions to internal teams.

Requirements:

• Fluency in