Dutch Travel Customer Support – Katowice, Poland

Tasks:

• Responding to customers via phone, chat, and e-mail (outbound and inbound).
• Support customers with travel difficulties.
• Change the reservation both in time and destination, change of personal data
• Advise partners on flights, products, prices, fares, rules, and online services contributing to the success of our client.
• Dealing with cancellations and refunds

Requirements:

• Dutch C1 and English B2 (both spoken and written)
• Excellent technical skills (MS Office, Browsers, general computer skills)
• Positive energy, enjoy communicating with customers and colleagues
• Previous experience in Customer service, digital service platforms and CRM tools is an advantage

What do we offer you?

• Work for the largest, well-known Trip.com company
• Salary: 9000 PLN gross monthly
• 1st contract – probation – 3 months (training is paid from day 1).
• Private medical care (Luxmed)
• Group insurance program, sports, and leisure program (My benefit)
• A very dynamic and international work environment with plenty of career opportunities
• Social activities, events, and celebrations
• Multinational environment