Customer Advisor Danish or Norwegian, Warsaw Poland

Tasks:

• Perform inbound calls, chats in Danish
• Advise partners on flights, products, prices, fares, rules, and online services contributing to the success of our client.
• Change the reservation both in time and destination, change of personal data
• Handle special service requests (wheelchairs, special assistance, animals)
• Deal with cancellation and refund of tickets
• Help in purchasing airline tickets and handling different payment methods.
• Support customers with travel difficulties.

Requirements:

• Danish – C1 (both spoken and written)
• English – B2
• Excellent technical skills (MS Office, Browsers, general computer skills)
• Positive energy, enjoy communicating with customers and colleagues
• Previous experience in Customer service, digital service platforms and CRM tools is an advantage

What do we offer you?

• Work for the largest, well-known Nordic 5-star airline – SAS
• Fully paid 2-month training program, combining “learning by doing” with the support of a dedicated training buddy.
• Training in English (Mon-Fri: 8:00-16:30), after 3 months you will be upskilled and divided into different departments
• Salary: 9550 PLN gross
• Employment contract for full time (1st contract – 3 months, after probation period, we extend the contract to fixed-term according to business needs and Employee’s performance)
• Shift work: 5 days a week, Monday – Friday 07:00 – 19:00, Saturday – Sunday 09:00 – 18:00 twice a month working Saturdays & Sundays.
• Private medical care (Luxmed)
• Group insurance program, sports, and leisure program
• Benefit from our investment in your growth through coaching and mentoring, enhancing your skills and potential.
• Training and development programs.
• A very dynamic and international work environment with plenty of career opportunities.
• Social activities, events, and celebrations.
• Multinational environment.