IT Solution Architect

ICT Infrastructure Engineer (Nostra Systems, Dublin, Ireland):

1. Provided comprehensive support for Apple products, Microsoft Office 365, and Azure cloud technologies.
2. Successfully implemented secure identity management with Azure best practices.
3. Managed multiple Azure Subscriptions and ensured Azure Backup/ASR functionality.

IT Solution Architect (Sys Manager Informática, Rio de Janeiro, Brasil):

1. Reviewed and optimized system architecture for future scalability and performance.
2. Acted as a liaison between business users and senior management to communicate system architecture.
3. Utilized ITIL, COBIT, and Agile methodologies, with a focus on process automation and integrations.

Field Services Engineer (Orion Global Managed Services, Dublin, Ireland):

1. Conducted troubleshooting, installation, and maintenance of designated equipment.
2. Ensured timely completion of preventative maintenance and field modification tasks.
3. Maintained customer service logs, managed repair parts cycle times, and prioritized customer satisfaction.

IT Support Engineer (Travelport Digital, Dublin, Ireland):

1. Administered Google G Suite and successfully migrated the organization to Office 365.
2. Provided support for over 300 MacBook end users and managed PABX systems.
3. Supported networking, JIRA/Bitbucket, IT purchases, and software (Sage Accounts 50, Glantus/Adest).

Senior IT Infrastructure Analyst (Oswaldo Cruz Foundation, Fiocruz, Rio de Janeiro, Brazil):

1. Led a team of Network and Server Engineers to design and support an ERP SAP solution.
2. Ens