Technical Support Agent

This candidate is an experienced IT systems professional with a robust background in desktop support, network management, cloud environments, and IT infrastructure spanning over two decades. They bring expertise in Windows and Mac environments, virtualization (VMware, Hyper-V), cloud solutions (Azure, Office 365), and security implementations. Proficient in troubleshooting, installations, optimization, and project management, they excel in supporting SMB and enterprise IT systems with a focus on reliability and efficiency.