Experienced in customer support with a strong focus on empathetic, goal-oriented assistance in inbound and outbound call scenarios. Currently working for a major social media platform while pursuing a Bachelor’s degree in International Tourism Management and Business Economics.
2022 – Current : Social Media Platform Customer Support Specialist;
offering empathetic support through chat/email and outbound calls, all while demonstrating multitasking and solution-oriented capabilities.
2020- 2022 – Customer Support Specialist;
Delivering customer support services for financial and credit card matters in inbound call settings, utilizing both German and English language skills. Ensuring high-quality customer assistance and exceeding performance goals.
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