Customer Success and Operations Strategist

Our candidate, as the Head of Customer Service for 2 years, successfully established and structured the customer success department in collaboration with the Product Owner and IT teams. Their strategic approach involved identifying crucial areas for improvement in a digital insurance setting, leading to enhanced customer service and product features. As a First Line Manager, they conducted outbound calls to potential language learners, managed customer support, coordinated requests between departments, and initiated requests for the sales department. In the role of Customer Service Manager, they excelled in past due collection management, addressed allocation issues, and facilitated training for the Credit team. Additionally, their experience as a Credit Collector and Office Manager showcases their proficiency in office management, customer service, and order handling.